BlockTradeDirect Privacy Policy
Who Are We (Owner and Data Controller)?
BlockTradeDirect
Contact Email: info@blocktradedirect.com
We are committed to safeguarding your privacy and securing your personal data. This policy explains what personal information we collect, how we use it, and how we ensure its protection.
What is the Purpose of This Policy?
This privacy policy outlines how BlockTradeDirect collects, uses, and protects your personal data. We are the data controller, which means we determine the purposes and means of processing your data. Our goal is to provide you with a safe, secure, and transparent experience while using our trading platform.
How Do We Obtain and Store Your Personal Information?
We collect personal data when you interact with our platform via registrations, communications, and transactions, such as:
- Registering for an account
- Participating in promotions (e.g., Spin the Wheel, Rolling the Dice, etc.)
- Communicating via email, chat, or support services
- Engaging with our trading features
Your information is stored using encrypted and secure systems to prevent unauthorized access.
What Types of Personal Information Do We Collect?
We may collect and process the following types of personal information:
- Identity Information: Name, date of birth, gender
- Contact Information: Email address, phone number
- Financial Information: Bank details, payment card information, wallet address
- Account Information: Username, password, transaction history, trading preferences
- Technical Information: IP address, device ID, browser type, cookie data
- Usage Data: Interaction with our platform, including trading and investment activities, and the promotions you participate in (e.g., Spin the Wheel, Rolling the Dice, etc.)
How Do We Verify Your Identity?
To comply with regulatory and anti-money laundering (AML) laws, we may need to verify your identity through physical identification documents or third-party verification agencies.
How Do We Use Your Personal Information?
Your data is used to:
- Manage your account and verify your identity
- Facilitate secure transactions and trading activities
- Provide customer support
- Personalize your experience with customized alerts and trading suggestions
- Conduct risk assessments and comply with legal obligations
- Send marketing communications if you consent to it (e.g., special offers for trading bonuses from promotions like Spin the Wheel, Roll the Dice, etc.)
- Analyze platform performance and improve user experience
- Detect and prevent fraud or unauthorized activities
Sharing of Your Personal Information
We may share your data with the following entities:
- Regulatory Authorities: To comply with legal obligations
- Third-Party Service Providers: To help process transactions (e.g., payment providers, identity verification services)
- Marketing Partners: To offer promotional materials if you have opted into such communications
- Affiliated Companies: In case of mergers or acquisitions
We ensure any shared data is secure and used in compliance with data protection regulations.
How Long Do We Keep Your Data?
We retain your personal data while you are a customer and for a period of at least five years after you cease to be a customer to comply with legal and regulatory obligations. Data related to promotions and trading activities may also be kept for analysis and auditing purposes.
Cookies and Tracking Technologies
We use cookies and similar technologies to enhance your experience on BlockTradeDirect. Cookies allow us to:
- Store session information
- Track usage for performance analytics
- Provide personalized offers (e.g., special trading promotions)
You can manage your cookie preferences through your browser settings.
What Are Your Privacy Rights?
You have the following rights:
- Right to Access: Request a copy of your data
- Right to Rectify: Correct inaccurate information
- Right to Erase: Request deletion of your data under certain conditions
- Right to Restrict: Request a limitation on how we process your data
- Right to Object: Object to data processing based on legitimate interests or for direct marketing
- Right to Data Portability: Request that your data be transferred to another service
- Right to Withdraw Consent: You can withdraw consent to marketing communications at any time
How Can You Exercise These Rights?
To exercise any of your privacy rights, please contact us at info@blocktradedirect.com. We may need to verify your identity before processing your request.
Data Security
We use advanced encryption and security protocols to ensure your data is protected. We follow strict security practices and monitor our systems to prevent unauthorized access.
Updates to This Policy
We may update this privacy policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any significant updates via email or through our platform.